Before you begin troubleshooting, take some time to check your hardware and software installation.
Update your software: We recommend installing the latest operating system updates for Windows XP and Windows Vista. You can download these updates from:
Make sure you have the latest version of the Studio software installed by clicking the Help Ø Software Updates menu from within the program. Studio will use the Internet to check for possible updates.
Check your hardware: Ensure that all installed hardware is functioning normally with the latest drivers, and is not flagged as having a problem in the Windows Device Manager (see below). If any devices are flagged you should resolve the issue before starting installation.
Get the latest drivers: We also highly recommend installing the latest drivers for your sound card and graphics card. During the Studio software launch process we do verify that your sound card and video card support DirectX.
The Windows XP and Windows Vista Device Manager, which lets you configure your system’s hardware, has an important role in troubleshooting.
The first step in accessing Device Manager is to right-click on My Computer, then select Properties from the context menu. This opens the System Properties dialog. The Device Manager button is on the Hardware tab in XP, and is listed on the left side panel in Vista.
Ensure that all installed hardware is functioning normally with the latest drivers, and that nothing has been flagged in the Device Manager with the yellow exclamation mark icon indicating an error condition. In the case of a driver problem that you cannot resolve yourself, contact the device manufacturer or your computer vendor for assistance.