DVDs created by Studio do not play back, or appear blank.

Answer ID 13092

In some cases, a DVD created by Studio may not play back in your DVD player. These steps will help to resolve that problem.

·    Check the disc for cleanliness. Ensure that there are no obvious smudges or scratches on the disc surface.

·    Verify that the expected folders and files have actually been created on the burned DVD. Insert the DVD into a DVD ROM drive. Under My Computer, right-click on the drive that the disc is in and choose Explore. See if there are folders on the disc. There should be two folders on the DVD, named “AUDIO_TS” and “VIDEO_TS”. The audio folder should be empty. The video folder should contain .bup, .ifo and .vob files. If the disc is in fact blank, you are dealing with a burn problem rather than a playback problem. In that case, please check out Answer ID 13874 in the on-line knowledge base.

·    Try playing back the DVD on your computer. The disc should play back with a software DVD player like PowerDVD or WinDVD. It should also play back in an application like Windows Media Player or RealPlayer.

·    Ensure that your DVD player is designed to play the type of media you are using. Not all DVD players will play every DVD disc format. The DVD player manufacturer’s web-site should list the types of disc formats your particular device supports. Another good place to check for compatibility is:


Tip: When troubleshooting burn or playback issues, it is recommended that you use rewritable media to avoid wasting discs.

DVDs created by Studio do not play back, or appear blank.